The awards are organised by AirlineRatings.com, who carry out an annual assessment of the world’s passenger carriers. The rankings are based on 13 different criteria which take in everything from their safety record to innovations in comfort, environmental credentials and reviews from passengers.
Of particular praise was the standard of the premium economy seats on Air New Zealand’s long-haul aircraft, for which it picked up the specialist award for Best Premium Economy.
AirlineRatings.com themselves highlighted Air New Zealand’s exceptional high scores across the board.
“Air New Zealand is being honored for the fifth consecutive year for its continued record-breaking financial performance, in-flight innovations, environmental leadership, young fleet and motivation of its staff. These factors have stamped the airline as an industry trendsetter. Air New Zealand came out number one – or equal first – in all of our audit criteria, which is an exceptional performance,” it said.
Two fellow antipodean carriers in the form of Qantas and Singapore Airlines placed in second and third position respectively, with Virgin Australia and Virgin Atlantic making up the rest of the top five.
Air New Zealand has been in the headlines recently for its innovative recycling project, Project Green, a world-first which allows unopened snacks to be re-used across flights where previously they had been thrown away.
Back in August, the airline also introduced a trial of its robotic check-in assistant, the CANdroid robot named Chip who helps passengers to check in for their flight at Sydney Airport by scanning their boarding cards with its eyes.